Terms & Conditions

JEJE SHOP TERMS & CONDITION (Peninsular Malaysia only)

  1. Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized. Certain steps must be followed for a contract to be formed, as described below.


After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. We will not accept your order if:

  • Products you have ordered are unavailable

  • Your payment is not authorized

  • There is an error on our website regarding the price or other details of the products

  • You have cancelled your order

  • Location not cover by our courier service

We reserve the right to refuse any order.

  1. Returning products after sending


Each product sold through JEJE SHOP site is NOT guaranteed.


  1. Pricing and payment . (Peninsular Malaysia only)

Prices throughout the website are quoted in Ringgit Malaysia (RM), and payment can only be accepted in RM. Packing and delivery costs, if any, will be added to the total price of your purchase.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.


The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.


Your payment card will be debited at the time your order is placed. By submitting an online order with JEJE SHOP through the website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.




Once we confirmed that your delivery address is cover by our courier service agents,

we will arrange for your order delivery as follow :

Confirmed orders will be shipped out from JEJE within 1 - 3 business day(s) if they are placed before 12:00pm, Monday to Friday, excluding public holidays.

Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from JEJE  within 1 - 3 business day(s).

Delivery ETA from the day we ship out. (Expected Time of Arrival) are as follows:

-    2 – 4 working days for your order to arrive. (Only in Peninsular Malaysia).

Delivery to rural or remote areas may require an additional of 2 – 3 working days for those area that covered by our courier service agent only.

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. 

If you are not at the delivery address  to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. 

Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.


  1. Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website.